Lifetime warranty

We are confident in the quality of our products and want you to share the same assurance. That’s why we proudly offer a lifetime warranty on this product. 

The warranty does not apply if the product is damaged or mishandled during training and etc!

To ensure your product's lifetime warranty is valid, it is essential to register your product with its serial number. The serial number is a unique identifier that helps us track the product and verify its authenticity.

What does this mean?

• Worry-Free Usage: If at any time during the lifetime of the collar any issues arise due to a manufacturing defect or material fault, we will ensure the product is repaired or replaced at no cost to you.
• Quality and Reliability: Our collar is designed and manufactured with the highest standards of quality, so you can be sure that your dog will always be safe and under control.
• Quick and Simple Solutions: In the event of any problems, just contact our customer service, and we will take care of everything needed.

How to claim the warranty?

1. Product Registration: To activate the lifetime warranty, the product must be registered with its serial number.
2. Contact Us: Reach out to our customer service at the email address: info@acstick.com
3. Provide Details: Provide us with the details of the problem along with proof of purchase.
4. Follow Instructions: Our experts will contact you as soon as possible with further instructions.

Warranty Conditions

• The warranty only covers manufacturing defects and material faults.
• It does not cover damage caused by improper use, neglect, or modifications to the product.
• The warranty is valid only for the original purchaser and is not transferable.
• The product must be registered with its serial number for the lifetime warranty to be valid.

Our Guarantee of Your Satisfaction

We are here to provide you with the best products and services. We believe that our AC STICK™ will meet all your expectations and more. Your satisfaction is our priority, and that is why we offer this lifetime warranty as a testament to our confidence in the quality of our products.

What is a Serial Number?

A serial number is a unique code assigned to each product during the manufacturing process. It typically consists of a combination of letters and numbers and can be found on the product or its packaging.

Why is Serial Number Registration Important?

• Warranty Validation: Registering your product with its serial number ensures that you can take full advantage of the lifetime warranty offered.
• Product Authentication: It helps us verify the authenticity of your product, ensuring that you receive the quality and support you deserve.
• Customer Support: In the event of any issues, having your product registered with its serial number allows our customer service team to assist you more efficiently.

How to Find Your Serial Number

The serial number is located:

• On the product itself on the back or bottom.

How to Register Your Serial Number

• Visit our website and navigate to the product registration page.
• Enter the required information, including your serial number, purchase details, and contact information.
• Submit the registration form and keep the confirmation for your records.

By registering your product, you ensure that your investment is protected, and you gain peace of mind knowing that you can rely on our comprehensive warranty coverage. Thank you for choosing our product, and we are here to support you.